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🚚 Thanks to for your support! We’re a small family team. Cold packaged orders are usually dispatched Mon/Tues (sometimes Wed). Check our chat for the latest market dates and updates. Cheers, The GoodBugs Team 🐛
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🚚 Thanks to for your support! We’re a small family team. Cold packaged orders are usually dispatched Mon/Tues (sometimes Wed). Check our chat for the latest market dates and updates. Cheers, The GoodBugs Team 🐛
Cart 0

Terms of service

Terms of Service

Welcome to the GoodBugs website. These Terms of Service explain how you can use our website and purchase from us.

This website is operated by GoodBugs NZ. Throughout the site, the terms “we”, “us”, and “our” refer to GoodBugs NZ.

By visiting our website or buying something from us, you agree to these Terms of Service.

If you do not agree with these terms, please do not use the website or our services.

Our online store is hosted by Shopify Inc, which provides the e-commerce platform that allows us to sell our products and services.

1. Using Our Website

By using our website, you confirm that:

  • You are legally allowed to enter into contracts in your country, or

  • You have permission from a parent or guardian if you are under that age.

You agree not to use our website or products for anything illegal, including:

  • Breaking copyright laws

  • Uploading viruses or harmful code

  • Attempting to damage or disrupt the website

If these rules are broken, we may suspend or terminate access to our services.

2. General Conditions

We may refuse service to anyone at any time if necessary.

Information you submit (except payment details) may be transferred across networks as part of normal website operation.

All credit card information is encrypted during transmission.

You may not copy, reproduce, sell, or exploit any part of this website or service without our written permission.

3. Website Information

We aim to keep the information on this site accurate and up to date. However:

  • Some information may occasionally contain errors or outdated details.

  • Content on this site is provided for general information only.

  • Any reliance on the information on this site is at your own risk.

We may update or change website content at any time.

4. Prices and Service Changes

Product prices may change at any time without notice.

We may also:

  • Modify the website or service

  • Temporarily suspend the service

  • Discontinue a product

We are not liable for any changes to pricing, services, or product availability.

5. Products

Some products may be available only through our website and may have limited quantities.

We try to display product images and colours accurately, but screens may display colours slightly differently.

We reserve the right to:

  • Limit sales to certain people or regions

  • Limit quantities purchased

  • Change product descriptions or pricing

  • Discontinue products at any time

6. Orders and Account Information

We may refuse or cancel orders at our discretion. This may include orders that appear to be placed by resellers or distributors.

If an order is changed or cancelled, we will attempt to notify you using the contact information provided.

You agree to provide accurate and up-to-date information, including:

  • Email address

  • Billing details

  • Shipping details

This helps us process your order and contact you if needed.

For more information, please see our Returns Policy.

7. Third-Party Tools

We may provide access to third-party tools or services. These tools:

  • Are provided “as is”

  • Are not controlled by us

  • Are used at your own risk

Any future tools or services added to the website will also be covered by these Terms.

8. Third-Party Links

Our website may include links to third-party websites.

We are not responsible for the content, policies, or services of those websites.

Please review their policies before using them or making purchases through them.

9. Customer Feedback and Submissions

If you send us feedback, suggestions, ideas, or other content (including via email or social media), you agree that we may use it.

This may include editing, publishing, or sharing your comments.

Your submissions must not:

  • Infringe copyright or trademarks

  • Contain harmful or illegal content

  • Include viruses or malware

  • Pretend to be someone else

You are responsible for any comments or content you submit.

10. Personal Information

Any personal information you submit through the website is handled according to our Privacy Policy.

11. Errors and Corrections

Sometimes the website may contain errors relating to:

  • Product descriptions

  • Pricing

  • Promotions

  • Shipping information

We reserve the right to correct these errors or cancel orders if necessary.

12. Prohibited Uses

You may not use this website to:

  • Break laws or regulations

  • Violate intellectual property rights

  • Harass or discriminate against others

  • Upload malicious software

  • Collect personal information without permission

  • Send spam or attempt hacking or scraping

If these rules are broken, we may terminate your access to the website.

13. Disclaimer of Warranties

We do not guarantee that:

  • The website will always be uninterrupted or error-free

  • The results from using the website will always be accurate

All services and products are provided “as is” and “as available”, unless otherwise stated.

14. Limitation of Liability

To the maximum extent permitted by law, GoodBugs NZ will not be liable for any indirect or consequential damages, including:

  • Loss of profits

  • Loss of data

  • Business interruption

This includes issues related to your use of the website or products purchased through it.

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993.

15. Indemnity

You agree to indemnify and hold GoodBugs NZ harmless from any claims, damages, or expenses arising from your breach of these Terms or misuse of the website.

16. Termination

These Terms remain in effect unless terminated by either you or us.

You may stop using the website at any time.

We may suspend or terminate access if you breach these Terms.

17. Entire Agreement

These Terms, along with our policies (such as our Privacy Policy and Returns Policy), form the entire agreement between you and GoodBugs NZ regarding your use of this website.

18. Governing Law

These Terms of Service are governed by the laws of New Zealand.

19. Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will always be available on this page. Continued use of the website means you accept any updates.

20. Refunds for Customer Errors or Subscription Changes

We understand that mistakes can happen.

If you accidentally create duplicate orders or make a mistake when editing a subscription, we will help resolve the issue.

Transaction Recovery Fee

Payment processors (such as Visa or Mastercard) do not refund the fees they charge us.

Because of this, cash refunds issued due to customer error may include a small Transaction Recovery Fee (typically around 2–3%) to cover these non-recoverable costs.

Store Credit Option

To avoid this fee, you can choose store credit instead of a cash refund.

In this case, 100% of the payment value will be applied to your account for your next order.

Faulty Services

This fee does not apply if the refund is required due to:

  • A fault with our website or service

  • Our legal obligations under the Consumer Guarantees Act 1993

Contact Information

If you have any questions about these Terms of Service, please contact us:

GoodBugs NZ
97 Storey Ave
Hamilton 3200
New Zealand

Email: mareaverry@goodbugs.co.nz